Management Services Division

 


BACKGROUND

The Management Services Department started as an Organisation and Methods Unit of the erstwhile Establishment Secretariat of the Ghana Civil Service, responsible for organisation surveys, work simplification, forms design and control, registry reviews, etc.

It was subsequently merged with the Staff Inspectorate Division of the Establishment Secretariat in 1972 to form the Management Services Division and placed directly under the Office of the President and headed by a Deputy Secretary to the Cabinet.

MSD was revamped during the CSRP (1987-1993) to enable it to assume a lead role in the Reform processes in the Civil/Public Services.

 

MANDATE

The Management Services Department is mandated by the Civil Service Law (PNDC Law 327, 1993) to undertake consultancy and operational audit of Ministries, Departments/Agencies and MMDAs, either at their request or a superior authority.

 

VISION

Professional Management Consultancy accomplishment with delighted clients. 

 

MISSION

MSD exists to lead the Civil/Public Service to implement policies and strategies on institutional development and performance, build capacity in support of the attainment of their mandates using competent staff, modern technology and public/private partnerships. 

 

OBJECTIVES

  •  

    Develop into a centre of excellence in public sector consultancy services delivery, through the attraction and retention of top class analysts and other staff.

  • Improve collaboration with the private sector in the conduct of management consultancy assignments to the public sector. 

  • Become the preferred source of data for Public Sector Organisational Development and reforms.

 

 

 

FUNCTIONS

MSD performs the following functions: 

a.     

Provide Consultancy Services for Public Service Effectiveness, Efficiency and Improvement: 

b.     

Provide technical assistance to the MDAs in the areas of Monitoring and Co-ordination of  Sector Performance : 

c.      

Review of Work Systems and Procedures: 

d.     

Review of Public Service Job Descriptions and Specifications: 

e.     

Advises on grading of Public Service Posts: 

f.       

Advises on Public Service Human Resource Utilisation (Job Inspection):

g.     

Provide quality assurance services to MDAs particularly in the areas of training:

 

ORGANOGRAM OF THE DEPARTMENT

Structure and Operations of MSD

Structurally, MSD as a policy implementing department, is headed by an Executive Secretary, who reports to the Head of Civil Service and is supported by the Management Consulting Division (with three consulting units) where Management Analysts are located, and a Support Services Division. (See attached Organisational Chart)

 

MANAGEMENT OF MSD

EXECUTIVE SECRETARY                              -           MRS. EUGENIA ADOMAKO-GYASI

 

TECHNICAL DIRECTOR:

CHIEF MGT. ANALYST                                 -           NANA AGYEKUM-DWAMENA

 

MANAGEMENT TEAM

 

PRIN. MGT. ANALYST                                  -           NORMA ONNY

SNR. MGT. ANALYST                                   -           HELENA OSEI-GYAMFI

SNR. MGT. ANALYST                                   -           JONATHAN TETTEH-LARTEY

SENIOR ACCOUNTANT                              -           MERCY AMEDIKU


CONTRIBUTION TO KEY CIVIL/PUBLIC SERVICE REFORMS

 MSD has played a lead role in all major Civil/Public Service Reform Programmes of the last two (2) decades, which are:

  •  Civil Service Reform Programme (CSRP: 1987 – 1993) and
  • Civil Service Performance Improvement Programme (CSPIP: 1993-2003).
  • National Institutional Renewal Programme (NIRP).
  • Decentralisation Reforms since 1982.
  • Subvented Agency Reform (1998-2003)
  • Health Sector Reforms
  • Ghana Central Governance Project ( since 2003)

 

MSDs contributions relate to:

  • Labour rationalization through Job Inspections and Manpower Budgeting, with the view to right sizing the Civil Service. This ensured that between 1987 and 1993 the size of the Civil Service of Ghana was reduced from 147, 000 to 93, 000. MSD has also developed the staffing norms to inform the structures of MMDAs as well as their establishment levels. These are reviewed periodically.
  • Participating in the job evaluation exercise that led to the implementation of both the Ghana Universal Salary Structure, (GUSS) and its successor  the Single Spine Salary Structure managed by the Fair Wages/Salaries Commission.
  • The MSD in collaboration with the OHCS lead the establishment of customer services units and initiated the process of the development of Service Charters in public institutions e.g. the establishment of Service Delivery Standards in the Passport Office, DVLA and Registrar General’s Department.
  • Institutionalisation of Performance Contracts in the Civil/Public Services, as a means of assessing the performance of Chief Directors/Heads of Department and Agencies on an annual basis.
  • Actively supported the establishment of the Ghana Health Sector by providing technical assistance in the areas of development of staffing norms, job descriptions etc.
  • PUFMARP (Public Financial Management Reform Programme from 1997-2003). MSD facilitated various workshops that led to the development of strategic plans as part of the MTEF (Medium Term Expenditure Framework)
  • In the area of decentralization MSD has been supporting the development of Schemes of Service, Conditions of Service and staffing norms for the Local Government Service as well as the implementation of District Development Facility (DDF) and Functional Organisational Assessment Tool (FOAT).

 

  • MSD has also participated in the training of:

  1. Policy Analysts, through the Ghana Central Governance Project and funded by CIDA.

  2. Chief Directors, Heads of Department and Directors as part of the Civil Service Leadership programme.

  3. Directors, Deputy Directors and other middle level administrative officers in the Management Analyst component of the Accelerated Training Programme for the Leadership of the Ghana Civil Service.

  • It has also undertaken Quality Assurance for various programmes conducted by GIMPA and the Civil Service Training Centre.

 

SOME ASSIGNMENTS UNDERTAKEN IN 2009-2010

Assignments undertaken include: the preparation of Organisational Manual and Job Description; Management Review; Job Inspections; Development of Scheme of Service and Conditions of Service; Development of Staffing Norms for the following organisations:

  1. Office of the President

  2.  Small Arms Commission

  3. Narcotic Control Board

  4. National Media Commission

  5. National Youth Employment Programme

  6. National Youth Council

  7. The Council for Technical and Vocational Education and Training (COTVET)

  8. Public Service Housing Loan Scheme Board

  9.  

    Audit Service

  10. Food and Drugs Board

  11. Departments of Women and Children

  12. Nurses and Midwives Council

  13. Ministries of Health, Energy and Youth and Sports

  14. All Regional Coordinating Councils (RCCs) and

  15. Eighty (80) MMDAs


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